All items delivered will be as, or as near as, those shown on display (all products are individually prepared therefore slight variations may occur) also, any narration given on specific product details will take preference. Depending upon availability of flowers from market sources at time of preparation, substitution of content may be necessary. In this event, colour theme will take preference and full order value will be observed. Delivery will take place on day requested - however - only Funeral orders can specify a timed delivery, unless agreed otherwise. Every effort will be made to deliver am or pm, whichever is asked for, however, adverse conditions, road restrictions, local holidays or any unforeseen event may affect timings. Under normal conditions, deliveries will be made within 2-3hrs of order receipt.

It is Senders responsibility to ensure that delivery will not be frustrated e.g. incorrect address / vacant premises and, where address is controlled by security entrance or by any other means whereby direct access is denied and / or notification of attempted delivery cannot be made (i.e. no postal access) - a telephone contact number must be given on order details. Where direct access can be had but no response got, a re delivery card will be left requesting contact. If no response had from contact telephone number or to re delivery request - within 24hrs, this will be considered as a frustrated delivery. Any request made to have order cancelled, due to any of the foregoing, will be credited with 50% of order value only.

Cancellation of order made prior to requested delivery date will have full refund of order value made. Cancellation of order cannot be requested after delivery has been duly executed (see ** below)

Order placed via website will have an auto generated report issued to confirm order placement has been made, however, only on direct confirmation being issued by ourselves will order be accepted for execution. Any electronic payments made on orders which are then rejected, will be cancelled immediately.

**Any dispute with flower content and / or condition must be advised to us within a maximum of 48hrs from receipt of same - due to the perishable nature of these products. If complaint is held to be attributed to us in supplying sub standard flowers or inferior floristry work, we will refund order value in full, or replace - according to your wishes. If, however, the complaint arises from your failure to handle these products as per the enclosed instructions on care and attention, we cannot be held responsible for this. Any failure to agree on responsibility will be addressed independently by Trading Standards Office. Where flower deliveries are made to 'third party addresses'  i.e. Hospitals, place of work or to anywhere else that will involve excessive handling, long term unattendance and / or further transportation, this will be accepted by both sender and recipient as an 'at risk' delivery.

All customer details held are limited to e-mail / tel number for contact purposes only. We do not share or disclose any customer addresses nor order details with any third party. All telephoned card information given to enable sales transactions are permanently removed on successful completion of payment process. No card details are retained by us thereafter. All card transactions via website are actioned and processed in accordance with terms and conditions as stated by 'PayPal', on card processing page.

All telephoned card transactions are processed via 'PayPal'

Any Credit/Debit card which, when presented for payment, is returned as declined will terminate order.

Customer Service Contact details are found under 'Contact Us' page 

Attention

Note that flowers and foliages are not edible and that all reasonable care must be taken to ensure that pets and children do not have easy access to these products and that children are especially instructed as to the possible adverse effects of eating these products. 

All purchased arranged flowers must be placed on a mat or similar protection to prevent any possible water spillage or leakage directly onto furnishings.

Flowers should not be placed on heaters nor on, or close by, any electrical systems (TV, Audio Units) to prevent personal injury in the event of accidental water spillage / leakage.